DIGITIZING 24/7 REMOTE ASSET OPERATION FOR GLOBAL SCALABILITY
SCADA MINDS has advised on and developed the digital CMC solution which is a scalable operation model controlling and monitoring wind farms.
- INTELLIGENT EVENT AND INCIDENT MANAGEMENT FOR BETTER AND FASTER REMOTE SERVICE
- INSOURCING OF MORE 24/7 SERVICES TO LOWER COSTS AND REDUCE LATENCY
- GLOBAL SCALABILITY OF 24/7 REMOTE ASSET OPERATION TO COVER MORE WIND FARMS AND NEW MARKETS IRRESPECTIVE OF COUNTRY SPECIFIC REGULATIONS
Control and Monitoring Center facts
secure global operations
remote asset operations
multi GW operations
In cooperation with a leading global utility services company, SCADA MINDS has digitized the Control and Monitoring Center (CMC) that offers around the clock support and services of wind farms. With streamlined data flows, digitized processes, and remote problem solving, the utility services company has accomplished managed, compliant, and secure workflows as well as fast scalability of services. The CMC supports the company’s strategy for international growth and increased outsourcing of remote asset operation and support.
CHALLENGE: SCALING CENTRALIZED 24/7 OPERATIONS AND SERVICE
Our customer is a leading global utility service provider, engaged in the development, construction, and operation of offshore wind farms, as well as power and heat generation from power stations.
Several years ago, our customer established a 24/7 remote service center to monitor, support and service wind farms in select countries. With only a few wind farms in the beginning, the manual processes were sufficient. However, with a growing number of wind farms to service and support, manual processes had to be replaced.
The obsolete processes covered manual monitoring on many PC screens, whiteboard task notes, manually setting alarm clocks to remind employees of tasks to be done and dealing with a stack of passwords. The major challenges were lack of ability to scale to more countries, lack of efficient processes in order to react fast, and the risk of being non-compliant and putting data security at stake.
Also, the customer felt too dependent on wind turbine producers (OEMs) who provides service and support if a wind turbine breaks down. By insourcing 24/7 services from OEMs, the customer would be able to establish faster and better data-driven operation and support itself, as well as shadow monitoring the performance of assets in terms of uptime guarantee from OEMs.
SOLUTION: DIGITALIZED SCALABLE AND INTEGRATED OPERATION
SCADA MINDS has advised on and developed the digital CMC solution which is a scalable operation model controlling and monitoring wind farms. Basically, the solution ensures that all processes integrate digitally in an intelligent operation flow. The key functions are data integration, event and incident management, and integrated REMIT processes.
- Streamlined data flows from all assets enables the 24/7 service center to apply data more intelligently for operation and problem-solving, not only reporting.
- Event management helps detect and monitor all events, both turbine outage tracking, substation alarm detection, and REMIT obligation detection.
- Incident management is a structured process for automatically handling the event – from analysis of the event to remote problem-solving or error dispatching to field technicians. Everything is being logged, registered, and fixed.
- A fleet overview makes it easier to monitor the status of each wind farm and prioritize incidents
- The integrated REMIT process makes sure that urgent market messages are being published in due time.
RESULTS: INCREASED SCALABILITY AND COMPLIANCE
The CMC solution has transformed the 24/7 service center into an efficient operation center that can easily be scaled to operate more wind farms and new markets with different regulations and directives.
By digitizing all processes, data are now being applied for more purposes and boosts operational intelligence from A to Z. Compliance and cyber security needs are being met. Balance of plant (BOP) is only a click away.
Insourcing more 24/7 services from OEMs has made it easier to shadow monitor the services under warranty offered by OEMs and make sure that uptime guarantees are being met. This has improved yield and reduced costs.
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Alexander Burster | Internal Project Coordinator | firstname.lastname@example.org | +45 70 23 73 73